19 low data
Dog Grooming & Boarding Service
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Dog GroomingGrooming with Boarding & Daycare
Catswell - Premium Cat Hotel, Cat Care, Cat Grooming & Cat Boarding @ Subang, Selangor
Small Animal & Exotic GroomingDog GroomingCat GroomingFull-Service Pet SpaGrooming with Boarding & Daycare
82
composite score
- Services
- Small Animal & Exotic Grooming, Dog Grooming, Cat Grooming
- Reviews
- 307
What recent reviews say
Catswell wins consistent praise for friendly staff, clean premises, and attentive care with frequent video updates during boarding and grooming. However, a detailed critical review flags serious concerns about pricing transparency, including doubled boarding fees without clear explanation and surprise detangling charges that were previously free elsewhere. Customers report difficulty predicting final costs and feeling misled by inconsistent policies.
Praised for
- friendly and caring staff
- clean facilities
- regular video and photo updates
- responsive communication
- professional grooming results
Watch-outs
- hidden fees and misleading pricing
- inconsistent surcharges for services
- poor litter facilities during boarding
- unclear policies communicated upfront
friendly-staffclean-facilitygood-communicationsafe-environmentskilled-groomerthorough-groomingpet-comfortablepoor-communicationinconsistent-resultsoverpriced
Strengths
- frequent photo and video updates during stays
- caring and responsive staff
- convenient vaccination packages bundled with grooming
How we scored this
Methodology Star rating 86
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
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